Job Description

Who We Are

Our purpose at CloudHQ is to provide flexible, efficient and resilient data center solutions to businesses of all sizes. Our growing organization was founded by the pioneer of data center REITs. CloudHQ has state-of-the-art data center sites located in two Northern Virginia locations, as well as London, Frankfurt, Paris, Milan, and Sao Paulo, and we anticipate exponential growth over the next several years both in the US and abroad.

What the Role Entails

The Systems Administrator will play a pivotal part of ensuring that technology runs smoothly for our CloudHQ team members, third-party vendors, and support personnel. You will perform desk-side, phone, remote, and site support for our data center team. Using your strong problem-solving skills, you will identify complex problems and review related information to develop, implement and evaluate solutions.

What You Will Get to Do

• Install and configure Microsoft Office 365, Microsoft Azure, Microsoft Intune, Windows 10 operating system, cloud-based applications, and other third-party software
• Arrange for purchasing and supply of IT-related equipment for users across multiple sites
• Arrange and manage corporate mobile device plans
• Respond to IT support requests, prioritize needs, diagnose issues, provide a resolution, and/or escalate requests
• Monitoring system updates and performing routine maintenance
• Continuous self-learning of new technology is expected
• Develop and maintain local networks
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Maintain records/logs of repairs and fixes and maintenance schedule, Zendesk
• Identify computer or network equipment shortages and place orders
• Perform system backups, test restorations
• Support ISO27001 policies and procedures
• Additional projects, tasks, and duties as needed

Requirements

What You Bring to The Role

• 5+ years of technical support experience
• In-depth understanding of computer networking, PC/Mac environments, server support, phone system administration
• Experience with Microsoft Office 365, Microsoft Azure, Remote Desktop support systems
• Strong communication skills with excellent customer service orientation
• Ability to prioritize, multi-task, and be self-motivated
• Availability for on-call support and the occasional weekend or after-hours support
• Ability to maintain strict confidentiality with the security of information, operating with a high degree of professional discretion
• Experience with Cloud Technologies such as ShareFile, SharePoint, Intune, etc.
• Familiarity with windows & Linux shell commands, E.G. Ping, Tracert, Netstat
• Excellent diagnostic and problem-solving skills
• Good knowledge of internet security and data privacy principles
• Degree in Computer Science, Engineering or relevant field experience is required
• Certifications are an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)

Our Ideal Candidate Will Also Possess:

• One of the following certifications: Cisco hardware, Exchange, or cloud environments

What We Offer

CloudHQ’s people and culture are the most enriching aspects that make us a great place to work. We are strengthened by industry experts who bring extensive knowledge, skill, and experience; leaders who bring vision, innovation and commitment to our people; and an expanding team of individuals who believe in that vision, and bring their best to support their customers and team.

Our employees enjoy competitive compensation and rewarding incentives, comprehensive benefits (medical, dental, vision, life insurance, disability), 401(k) with match, 12 paid holidays, generous PTO, development opportunities, and the ability to closely impact and contribute to the growth of an exceptional organization.

Equal Employment Opportunity

CloudHQ is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other legally protected status.

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